Frequently Asked Questions

What is this platform for? 

Think of it like Uber, but for carpooling! This on-demand platform allows Team Members to connect with coworkers who live nearby and are interested in carpooling, transit, bike, or walking routes. It’s designed to help you reduce commuting costs, make your daily drive more enjoyable, and reduce HQ parking stress.

How does it work? 

You create a profile, enter your commute details (home location, work schedule, preferences), and the platform matches you with potential carpool partners. You can message matches directly to coordinate rides.

Do I have to carpool every day? 

Not at all!You get to decide how often you want to carpool—whether that’s daily, a few times a week, or just occasionally./p>

What if I don’t find a match right away? 

Finding matches depends on who’s signed up and where they’re commuting from. If you don’t find a match immediately, check back regularly — there are new users joining all the time!

Is my personal information safe? 

Absolutely! Your exact home address is never shared with other users. We only use general location and your commute preferencesto help find matches. Plus, all messaging is done securely within the platform.

What if my schedule changes? 

You can easily update your commute details anytime. The platform will automatically adjust your matches based on your new schedule or location. 

Can I choose who I carpool with? 

Yes! You’ll be able to see profiles of potential matches and choose who you’d like to connect with. There’s no pressure to carpool with anyone you’re not comfortable with.

What if a family emergency comes up? 

We understand that unexpected situations happen — especially when you have family responsibilities. That’s why we offer an Emergency Ride Home program. If you're carpooling and need to leave work unexpectedly due to a personal or family emergency, the program provides a reliable, free way to get home. See more details here.

What are the benefits of carpooling? 

  • Save money on gas, tolls, and wear and tear on your vehicle
  • Reduce parking stress by sharing spots and arriving together
  • Lower your carbon footprint and make a powerful impact
  • Build connections with coworkers and make new friends on the road

Is there support if I have questions or issues? 

Yes! For technical support, submit the “Contact Us” form, and we’ll reach out! For general questions, email sustainability@niagarawater.com for assistance.